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- Thank you for visiting and shopping at ECKNA. Following are the terms and conditions that constitute our Shipping Policy.
- Allow 1-2 days for processing (handling time), this apply for all orders, depends on the product that you have purchased and the service that you have selected at checkout.
- Deliveries are scheduled Monday to Saturday 9am – 5pm. (Depends on our carrier choice for your order).
- Orders placed after 2:00pm on Friday, or Saturday & Sunday are scheduled starting the following Monday.
- A contact person must be available to accept, confirm the items and sign for delivery.
- Our carriers generally make a total of 3 delivery attempts (Depends on the carrier); after this, the order is sent to the carrier location and hold the product until we contact you.
- Some items (TVs, Large Projectors, Installation sound) will take longer to be delivered.
WHERE DO WE DELIVER?
- We deliver to addresses within USA only.
- P.O. Boxes or APO/FPO addresses can be used for the delivery address. (Except for large items).
COST OF SHIPPING
- We offer free shipping (5 to 8 business days) for all orders over $75 within local trade areas; orders outside these areas may take longer to deliver and may result in a separate delivery charge based on weight and delivery distance.
- You can choose different shipping services for your order (UPS 2nd Day Air, UPS 3 Day Select, UPS® Ground).
- We don’t deliver to certain remote locations. If we are unable to ship your order to a remote location, you will be notified by email.
- All orders must be paid online with a credit card (Amex, Visa, Mastercard, PayPal, Apple Pay, Google Pay).
- We only charge taxes in the state of Florida.
CAN I ASK FOR SPECIFIC DELIVERY TIME?
- Specific delivery times cannot be provided. Your postal code determines your position on the driver's route, for this reason, specific timeframes cannot be requested.
- If you wish to reschedule the delivery date, please contact us via chat right away by clicking on the “chat” icon. We may be able to reschedule your order for a different delivery day that’s more convenient for you.
LEAVING THE ORDER AT THE DOOR
- For the security of your order, someone must be available to sign for the package upon delivery.
- If you are not available at the delivery time and the order value is less than $200, we will automatically leave the package in the door.
MISSING ITEMS IN THE ORDER
- Some items may not be missing but are shipping from separate warehouses and therefore may not arrive together. We try to ship your products as soon as they are available, and this may result in what appears to be forgotten/missing items. If your order is showing fully shipped on ECKNA.com and you still have not received your complete order you may contact us via email here or via live chat by clicking the "chat" icon, for further assistance.
- Once your order ships, you will receive a Shipping Confirmation email.
- In the event of a holiday, deliveries may be delayed. We observe many federal and provincial holidays across USA. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us.
ORDER STATUS MEANING
- Processing means we’ve received your order and are in the process of filling it.
- Shipped means we’ve filled this portion of your order. It’s on the delivery truck and will be delivered soon.
- Cancelled means the order was cancelled either by you (the customer) or by ECKNA. A Customer Service Representative from ECKNA will be contacting you with more details.
WHY WAS MY ORDER CANCELLED?
- We've likely cancelled your order or an item in your order due to not having available stock. We do our very best to ensure that all items on ECKNA.com are available in our warehouse, so you can get your order quickly. On rare occasions, when products sell quickly, keeping the inventory current can be a challenge. In these situations, your item may not be available to ship and may get cancelled. We apologize for this inconvenience and understand how frustrating this can be.
- For assistance with any cancelled item or order, please contact our Customer Service team by emailing us here or chat with one of our agents by clicking the “chat” icon and someone will be happy to assist.